When seeking IT Help Support, understanding key terms regarding parts acquisition and potential service outcomes is crucial. Customers have the flexibility to either purchase any necessary components themselves and have them delivered directly, or collaborate with the IT technician, who can assist in sourcing and buying the parts on the customer's behalf. It's important to note that the IT technician is not liable for common and reasonable damage to components that may occur during the repair process or during shipping to or from the customer

If any parts bought by the customer (Being serviced/Installed that were mentioned but not approved first with the Tech) are not compatible with the rest or majority of the components, and the IT Tech has to schedule another appointment, the customer will be charged a $25 USD re-servicing fee on top of the first servicing fee and the next service fees.

Regardless of how parts are acquired, the IT support process carries inherent risks. During troubleshooting or repair, compatibility issues between components, faulty parts, or even accidental damage can occur, potentially leading to a non-functional system. This often requires further investigation, more extensive repairs, and possible part replacements. Furthermore, the shipping of delicate electronic components, whether to the customer or the IT technician, poses a significant risk of damage due to mishandling, vibrations, or extreme temperatures. This can result in issues like bent pins, cracked circuit boards, or other irreparable harm, ultimately delaying the repair and incurring additional costs.

The IT technician is not liable for issues such as compatibility problems, faulty parts, or accidental damage that may occur during assembly, or damage to components during shipping (e.g., bent pins, cracked circuit boards due to mishandling, vibrations, or extreme temperatures). These issues can lead to a non-functional system, troubleshooting, and potential part replacements.

Hourly Rate is $65 USD per Hour for Personal Services.

Minimum Service Fee is 1 Hour, drives over 15 Minutes are included in hourly rate. Drive to Customer will be doubled for drive to and from the customer.